Effective date: 2026-07-13 Last updated: 2026-07-13
We want you and your child to be happy with Vibe Kids. This policy explains how refunds work for paid Vibe Kids purchases. It is operated by Anchored Imagination LLC ("Vibe Kids", "we", "us", or "our").
How updates work. We may update this policy as Vibe Kids evolves. When we make a material change, we post the updated policy here with a new "Last updated" date.
If you're not satisfied with a Vibe Kids purchase, email hello@vibekids.app within 14 days of your purchase and we'll refund it in full — no complicated hoops. Your paid access ends when the refund is issued; the games your child already downloaded are yours to keep.
Because Vibe Kids is a digital product you get access to right away, purchases are generally non-refundable after 14 days, except where a refund is required by law.
Payments are handled by our payment provider, Stripe, which is the merchant of record. Approved refunds go back to your original payment method (typically within 5–10 business days) and your paid access is automatically removed.
Please email hello@vibekids.app before opening a dispute with your bank — we'll almost always sort it out faster.